Complete the table below.
Write ONE WORD AND/OR NUMBERS for each answer.
JOB HUNTING
Đáp án và giải thích
Anna: Don’t worry, I’m sure you’ll do great. Do you know what the job involves?
Bradley: Well, the company has many sections like sourcing materials and taking care of waste management. But I’m interviewing for a job in the warehouse (1) section.
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Anna: How do you spell her surname for me please?
Bradley: Yes. It’s H-I-T-C-H-E-R. (2)
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Anna: The advertisement I saw was looking for people to work in the supermarket (3) office, but the pay still looked very good.
Bradley: Was there a description of the job?
Anna: The company is looking to increase their production of cakes and pastries, so you will be working as a cook in the bakery (4). After a month, they evaluate your performance and there’s potentially an opportunity for promotion to a management position.
Bradley: That sounds like a great opportunity. I’ll definitely look into it. Do you have the reference number? I’ll write it down on my notebook.
Anna: Sure. I also have the reference for a job at the art museum. I’ll give you the reference for that first. It’s SGH667.
Bradley: Great. That’s really near my house. And what the reference number for the bakery job at COTTON?
Anna: The reference is ARW204 (5).
Complete the notes below.
Write ONE WORD ONLY for each answer.
Notes on Jobs
- former boss (once had a job)
- one of the 9 ……………………. (if not)
Bradley: You seem to have found way more job listings than I have. Where did you find them all?
Anna: First, I was keeping an eye out for listings on the Internet. But all of the jobs listed there were in the city. I found that the best place to find local jobs was in magazine adverts (6).
Bradley: Adverts?
Anna: You know, the section at the back of Job Plus Magazine.
Bradley: Where can I buy that?
Anna: You don’t buy it. It’s a free magazine. Just go to your nearest Corner Shop and buy the newspaper (7). The magazine comes with it.
Bradley: Oh, I never realize. My mum buys the newspaper every week, so there’s probbly be a copy lying around at home somewhere. I’ll have a look for it when I get back. All this job hunting is so stressful and time-consuming.
Anna: I can’t wait until it’s over either. I’m so tempted just to pay someone to do all this for me.
Bradley: What do you mean?
Anna: I could go to the recruitment seminar or to an agency (8).
Bradley: The agency sounds like a great idea. They charge a fee before taking you on as a client, though. Plus, only large corporations hire new employees through an agency.
Anna: Well, I think it would be exciting.
Bradley: If you decide to go to an agency make sure you take your student card with you. Your student status is valid for another month and agencies often give students a ten percent discount.
Anna: Okay great, I'll remember that.
Bradley: All the placements I've applied to require a referee. I've never had a job before, so I don't know who to ask. Who did you use?
Anna: I had a summer job working as a waitress so I asked my old boss. I got on with him really well so I trusted him to give me a good reference. If you haven't had a job before you should ask one of your tutors (9).
Bradley: That's a really good idea. I used to really enjoy my history classes with Mister Fredericks. Perhaps I'll ask him.
Anna: I miss being a student. I don't feel mature enough to be earning money and finding a place of my own.
Bradley: Yeah, university was great. Have you heard about the summer program? I'm thinking of applying for the art course.
Anna: That sounds like fun, do you have to pay?
Bradley: No, the tutor is a running it as a research project you just need to fill out the feedback (10) form at the end.
Anna: Great well I'll see you there good luck with your job hunting.
Bradley: Thanks good luck to you too. See you soon.
Anna: Bye.
Choose the correct letter, A, B or C.
Speaker: Jane has had to take sick leave because she is ill (11). David is temporarily taking Jane's place at reception.
Speaker 0: I do however, feel that we are short of publicity so I'm hiring a new public relations team which will hopefully be able to attract more new visitors to come and view our magnificent display. (12)
Speaker 0: All of the items in our displays are listed in our brochure and on our website, which is a very valuable results for the public. The security guards at this site are very well trained but the online information meant that the thieves were able to steal the statue, because they knew what they were looking for. (13)
Speaker 0: Instead I feel that we should buy some new closed-circuit television cameras so that we can monitor every part of gallery without disturbing all visitors. (14)
Speaker 0: We have expanded our supply of books at the library. And I’m therefore looking to hire a new member of stuff. This job role does not carry many responsibilities but our new librarian should have worked in the library. In other words they should be experienced (15) We welcome young applicants who are interested in becoming highly trained in the art of book preservation.
Label the map below.
Write the correct letter, A-H, next to questions 16-20.
16 Box Office ....................
17 Children’s Room ....................
18 Cafe ....................
19 Multimedia Room ....................
20 Showroom ....................
Now listen and answer question sixteen to twenty.
Speaker 0: As the final matter for today's meeting, I am delighted to show you the plans for our proposed new extension to the reception area.
Speaker 0: Please turn your attention to the plan in front of you. If you enter through the entrance doors and go around the shop corner you will find on your left the new box office (16) From this position the box office manager can both sell tickets and ensure that no visitors are able to enter at the museum without paying.
Speaker 0: From here, if you walk towards the door on the far left wall, you will come across our new children's room where visitors can leave their children to play, while they’re discovering our display (17)
Speaker 0: Directely to the right to the children's from is when we originally intended to locate the cafe.
Speaker 0: But we felt that it would be better placed in the bottom right corner of the plan we we can create a more intimate atmosphere (18)
Speaker 0: Due to generous donations we now have the available funds to build a fantastic new multimedia room where visitors will have access to computers cameras and TVs (19)
Speaker 0: This exciting new space will be in the top right corner but it is safely away from the entrance doors.
Speaker 0: Finally the showroom will be built in the top left corner directly opposite the new multimedia room (20)
Speaker 0: I hope that you are all as excited about this new spaces as I am.
Speaker 0: Another time finished I would be happy to answer any questions.
Willows Studies
Speaker 1: Willows used to produce a very large number of products, such as tables, chairs and light fittings. However through market research they realize that most of their profit was made from the sale of bookcases so they now specialize in this one product (21)
Speaker 0: Tom it wasn't through me.
Speaker 1: Our headmaster saw an article that the manager had written in the newspaper and became very interested in the company (22) He contacted Willow's and arranged for student to work there full time during this summer.
Speaker 2: There was a special software that he used, which he said had a bad interface and was very difficult to predict (23) However it was very efficient and helpful for quickly drawing up furniture designs.
Speaker 2: His manager is a very busy man so he didn't have time to meet with us. However we were allowed to inspect the accounts (24) which really helps us to understand the effects of the software on the company.
Speaker 0: I want to give each of you my undivided attention and that will be too much disturbances if I interview you all together (25)
Speaker 2: Have you finished writing the feedback on our exam results professor?
Speaker 0: Yes I have Tom. I must say that I was not disappointed. I am glad to say that your performance has dramatically increased since you began attending this after school club and you have both scored above the average (26)
Choose TWO letters, A-E.
Speaker 1: I knew system would definitely benefit Willows their system is very outdated I don't think it would help them to gain more profit. However this system is capable of doing the work of hundreds of people. This would, therefore, significantly lower labor costs (27)
Speaker 2: I agree. Unfortunately, unless they also replace the machinery in that workshop, the new system won’t reduce the production time.
Speaker 1: That is a shame if they can't reduce their production time, they won't be able to increase sales. The answer is to hire more staff in order to increase the efficiency of the production line (28)
Choose TWO letters, A-E
Speaker 1: Yes that's true. However it could definitely benefit clients who visit the showroom. The system is very interactive and allows clients to easily browse the furniture catalog which will save them a lot of time (29)
Speaker 2: It's a shame that stuff is still needed to guide clients through the online system as it means no savings can be made in labor costs.
Speaker 2: I think the major benefits of the new system is that it enables staff to design the furniture in front of the client, which allows them to get a lot more involved in the design (30)
Speaker 0: Bravo! You both contributed fantastic points to a conversation.
Complete the notes below.Write ONE WORD ONLY for each answer.
A Survey Research
Results of Questionnaire• The patients preferred to choose the hospital because of the free 31.......................... service provided.• Most patients wished the hospital to be 32..........................• Patients were concerned about prior 33.......................... about the hospital treatment.
Actions in the next year• improvements on website for local 34.......................... as well as hospital medical staff• incentive to motivate the members of staff• extra 35.......................... for staff’s success in work• considering the opinions of the 36 ..........................• improving the effectiveness of 37.......................... between patients, doctors and staff• first-come-first-served system
Recommendation• A new unit would be built for those who are suffering from 38.......................... disturbance.• A new ward would be proposed to those in need of 39.......................... surgery.• The equipment is advanced enough to do with the treatments.• More effective 40.......................... is needed to improve the efficiency of communication.
Good morning. Today I’d like to discuss the results of our patients’ survey. We have reviewed the data collected in order to measure the strength and weaknesses of our hospital and to determine potential future plans for improvement. The first question on the survey attempted to determine the main reason that patients choose come to our hospital for treatment rather than others in the vicinity. The data showed that even though our hospital is not as centrally located as others, we offer a very good transportation service that enables patients to travel here by bus or train free of charge (31). Despite there being other hospitals that are larger with more facilities than ours, we still have higher patient numbers.
The second question on the survey asks what quality patients hope for most when visiting the hospital. There were five choice options, including short waiting times and friendly service from nurses. However, the data collected showed that most patients hope that the hospital is clean when they visit it (32). It seemed that patients were not concerned with the clarity of science and notices in the hospital, as this option got the smallest number of votes. They were, however, very keen to be given prior information by the staff about hospital treatment (33). Using the data collected from our survey, we have developed a list of actions that will be adopted within the next year.
A main focus of this improvement is our website, which is currently very outdated. We will not only update our in-hospital service for the use of the medical staff, but also our main service so that local residents can also benefit from it (34). We hope that this new service will attract a large number of new patients.
It is clear from the feedback that many members of staff are unhelpful towards patients and inefficient when carrying out their tasks. We feel that some incentive is needed to boost motivation to perform better. And so, we are implementing a system whereby staff will be awarded an extra bonus for their success (35). The member of staff who has received the most bonuses at the end of the year will be announced as Staff Member of The Year. We will continue to monitor progress on this issue through patient feedback forms, so that the opinions of our visitors will constantly be taken into consideration (36). Another issue that the survey has brought to light is the long delays experienced by visitors awaiting treatment, with some visitors reporting waiting times of up to 5 hours. This is unacceptable. We need to improve the effectiveness of communication between patients, doctors and staff (37), so we have decided to implement a ticketing system. This means the patients are seen on a first come - first served basis, and will never have to wait more than 2 hours to be seen by a doctor.
The final topic that I want to cover in the lecture is the recommendation that we have put forward for future improvements to the hospital. Firstly, we intend to be the first hosptal in the country to build a new unit for those suffering from sleep disturbance (38), which is relatively a common illness affecting up to 6% of the population. While at the hospital we primarily treating patients with illnesses and injuries, we cannot ignore the significant income that those in need of plastic surgery (39) can bring to the hospital. We will, therefore, also be proposing a new ward to give patients access to this inceasingly popular treatment. After much discussion about the quality and suitability of our equipment, we have decided that it is advanced enough to cope with the treatments that we offer, and that our spending should be directed to other areas, where it would have a more significant impact. We feel that more effective planning is needed to improve the efficiency of the form of communication (40) that patients have with us. Therefore, patients who have received treatment will receive an email linked to a survey that they can fill out online. This will eradicate meaningless paperwork and will also enable us to digitally monitor the data collected. Now, anyone has any questions?
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